Frequently Asked Questions
General Questions:
We use a variety of high-quality leathers, including full-grain, top-grain, and genuine leather. Each type of leather has its own unique characteristics and is selected for its suitability to the specific product being crafted.
Yes, we offer international shipping. Shipping fees and delivery times may vary depending on your location. Please refer to our Shipping Policy page for more details.
Absolutely! We specialize in custom orders. Whether you need a belt made to your exact measurements or a unique design, we can accommodate your needs. Visit our Custom Orders page to learn more.
Product Care:
To keep your leather belt in top condition, we recommend cleaning it with a soft, damp cloth and conditioning it with a leather conditioner every few months. Store it in a cool, dry place, away from direct sunlight to prevent fading and drying.
While our leather products are designed to be durable, prolonged exposure to water can damage the leather. If your leather product does get wet, blot the excess water with a dry cloth and allow it to air dry naturally.
Regular conditioning with a quality leather conditioner can help restore the leather’s natural luster. Avoid overfilling your wallet to maintain its shape and prevent stretching.
Orders and Shipping:
Standard orders are typically processed within 3-5 business days. Custom orders may take longer, depending on the complexity of the design. Shipping times vary based on your location, and you’ll receive a tracking number once your order has shipped.
Yes, once your order has been processed and shipped, you will receive a tracking number via email. You can use this number to track your order through the courier’s website.
We accept returns of unused and undamaged products within 30 days of purchase. Custom orders are non-refundable unless there is a manufacturing defect. Please refer to our Return Policy page for more details.
Wholesale Inquiries:
Our minimum order quantities vary depending on the product and customization requirements. Please visit our Wholesale Information page or contact us directly for specific details.
Yes, we offer competitive pricing and discounts for bulk orders. The exact discount depends on the volume of the order and the products selected. Contact our sales team to discuss your needs.
Yes, we can provide samples for a nominal fee. This fee will be credited towards your order if you proceed with a bulk purchase. Please reach out to us for more information.
Custom Orders:
Placing a custom order is easy! Visit our Custom Orders page, fill out the inquiry form with your specifications, and our team will get in touch with you to discuss your design in detail.
The timeline for custom orders varies depending on the complexity of the design and the current workload in our workshop. Typically, custom orders take 2-4 weeks to complete, but we will provide you with an estimated timeline during the consultation process.
Yes, we offer custom packaging options, especially for corporate gifts or special occasions. Let us know your preferences, and we’ll create packaging that complements your custom leather goods.
Still Have Questions?
If you have any other questions, don’t hesitate to reach out. Our customer team is here to help you with any inquiries you might have.